Terms & Conditions

TERMS AND CONDITIONS: COMMUNITY MANAGEMENT & RENTAL SERVICES

1. Introduction & Applicability

These Terms and Conditions govern the use of our online digital payment gateway payment links for the collection of rent, community service fees, maintenance charges, and associated property services managed by Business Village. By accessing the payment link and proceeding with a transaction, the Tenant/Customer agrees to be bound by these terms.

2. Payment & Transactions 

• Accepted Currencies: All payments must be made in United Arab Emirates Dirhams (AED).
• Payment Methods: We accept Jaywan, Visa and MasterCard, credit/debit cards issued in the UAE and internationally.
• Transaction Security: All transactions are processed securely through PCI-DSS compliant payment gateway. Cardholder data is encrypted to ensure maximum security during the Pay-by-Link process.
• Pricing: Service charges, rent amounts, and maintenance fees are outlined in your official lease agreement, property management contract, or official invoice.

3. Service Delivery Policy

As our services pertain to real estate, leasing, and property maintenance, there is no physical product delivery.

• Service Fulfillment: Rental periods, community management services, and maintenance interventions are delivered in accordance with the agreed-upon timelines stated in your tenancy contract or scheduled service level agreements (SLAs).
• Proof of Payment: Upon successful completion of a Pay-by-Link transaction, a digital receipt will be automatically sent to the registered email address provided during the payment process.

4. Cancellation & Refund Policy

• Cancellation: Bookings, maintenance requests, or lease agreements can only be cancelled in accordance with the specific terms and conditions outlined in your original signed tenancy contract.
• Refund Eligibility: Refunds will be granted strictly under the following conditions: overpayment of dues, duplicate transactions, or cancelled lease agreements as approved by the property management department.
• Processing Time: If a refund is approved, it will be processed exclusively back to the original credit/debit card used for the payment. Refunds may take up to 14 to 21 working days to reflect on the cardholder's bank statement, depending on the issuing bank monthly statement cycle.

5. Privacy Policy

• Data Collection: We collect, store, and process your personal and payment information in compliance with UAE data protection laws.
• Data Sharing: We do not store, sell, share, or rent any credit/debit card details or personally identifiable information to any third parties, except as required by UAE law or our banking/payment gateway partners for transaction processing.
• Security Measures: The entity takes appropriate steps to ensure data privacy and security through various hardware and software methodologies. However, we cannot guarantee the security of any information disclosed online.

6. Customer "Contact Us" Details

For any inquiries regarding your payments, refunds, or service deliveries, please reach out to our team during official working hours: 

Business Village
Block A, 2nd floor, Port Saeed, Deira, Dubai.
Jennylyn.Castro@dubaidet.ae

Phone: +971 4 3613005 - +971 54 5828032                                  Working Hours: Monday to Thursday, 8:30 AM to 4:30 PM | Friday, 8:30 AM to 1:00 PM